faq

 
 
PRIVACY POLICY
Your privacy is important to me. By providing personal information such as your name and e-mail address via the forms on this website, you agree to me contacting you with regard to the information you request. 

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by me. Under no circumstances will your personal information be sold or used by any other organisation. 

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.
 
 
SHIPPING & DELIVERY
Items that are in stock will be dispatched within 5 working days of payment.
 
I usually work with Royal Mail. Your item will arrive on your doorstep gift wrapped inside a sturdy box, wrapped in bubble wrap for safe travels, ready to give away as a gift or to keep for yourself. 
When the items have been dispatched, you will receive an email with an estimated delivery date. Your order will arrive within 2 – 3 days of the dispatch date.
 
If the order fails to reach you by the stated delivery date, contact us by email and I will look into it. If you are in need of a quick delivery, please get in touch and I will find a suitable option for you.
In the unlikely event that items become damaged in the post, please get in touch and I will replace the piece or refund your purchase.
 
RETURNS POLICY
The Star and Heart Ceramic items are handcrafted.  Each of them is unique and no two items are identical.
 
Should you wish to return any items, please return within 14 days of delivery and I can give you a full refund providing that the items are in a resalable condition.
This doesn't include postage costs unless the item is faulty. In case you decide to return an item, please ensure that you have receipt of postage as I cannot accept liability if the parcel goes amiss.
100% SECURE ORDERING
To protect you and your personal account information, the Star and Heart Studio employs SSL (Secure Sockets Layer) technology.
 
SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code.
 
If you have any other questions about the safety and security of your personal information, please do no hesitate to message me.
 
If you feel more comfortable using Paypal, just let me know and I will be happy to arrange that for you.